Returns & Exchanges
At The Merch Collective, we want you to love your gear, which is why we offer a 30-day window for returns or exchanges on all unworn and unwashed apparel. Simply ensure your items are in their original condition with tags attached to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your merchandise in its original packaging, ensuring all original tags and labels are still attached to the garments.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing