Frequently Asked Questions
Everything you need to know about shopping with The Merch Collective.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a refund or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
At The Merch Collective, we prioritize sustainability. Our apparel is produced in WRAP-certified facilities that ensure fair wages and safe working conditions for all employees.